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Ketentuan Refund Penerbangan

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Administrator

15 Jun 2020

1. LION AIR GROUP

Perubahan dan Pembatalan (kondisi normal) :

Ketentuan Biaya (Penalties)

Indonesia

Airlines: Lion Air (JT), Wings Air (IW).

 

Economy Promo U/O/R/X/V/T

Economy  Y/A/W/S/B/H/K/L/M/N/Q

 

Changes

     

Before 72 hours

Anytime. Charge Admin Fee per-Ticket.  Fare diff applies

Anytime. Charge Admin Fee per-Ticket.  Fare diff applies

 

72 - 4 hours

Anytime. Charge 50 percent from base fare per Coupon.  Fare diff applies

Anytime. Charge 50 percent from base fare per Coupon.  Fare diff applies

 

Within 4 hours

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.  Fare diff applies

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.  Fare diff applies

 

Cancel/Refund

     

Before 72 hours

Anytime. Charge 25 percent from base fare per Coupon

Anytime. Charge 25 percent from base fare per Coupon

 

72 - 4 hours

Anytime. Charge 50 percent from base fare per Coupon

Anytime. Charge 50 percent from base fare per Coupon

 

Within 4 hours

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

 

No-show

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

 

Others


- CHANGES PERMITTED TO THE SAME RBD OR HIGHER RBD ONLY. //DOWNGRADE NOT ALLOWED// NAME CHANGE IS NOT PERMITTED// NO CHANGE FEE FOR INFANT// CHANGES MINIMUM PAYMENT WILL BE ADMIN FEE  ON EACH CURRENCIES AMOUNT IN THE PREV TICKET
 

 
 
 
 

 


ADMIN FEE

IDR MYR SGD THB TWD AUD USD INR VND
100,000 25.00 30.00 750 1500 150.00 100.00 1500 200,000

Indonesia

Airlines: Batik Air (ID)

 

Economy Promo U/O/R/X/V/T

Economy  Y/A/W/S/B/H/K

/L/M/N/Q

Business C/D/I/Z

 

Changes

       

Before 72 hours

Anytime. Charge ADM IDR100000 per Ticket.  Fare diff applies

Anytime. Charge ADM IDR100000 per Ticket.  Fare diff applies

Only fare difference applies

 

72 - 4 hours

Anytime. Charge 50 percent from base fare per Coupon.  Fare diff applies

Anytime. Charge 50 percent from base fare per Coupon.  Fare diff applies

Only fare difference applies

 

Within 4 hours

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.  Fare diff applies

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.  Fare diff applies

Only fare difference applies

 

Cancel/Refund

       

Before 72 hours

Anytime. Charge 25 percent from base fare per Coupon

Anytime. Charge 25 percent from base fare per Coupon

Anytime. Charge 25 percent from base fare per Coupon

 

72 - 4 hours

Anytime. Charge 50 percent from base fare per Coupon

Anytime. Charge 50 percent from base fare per Coupon

Anytime. Charge 50 percent from base fare per Coupon

 

Within 4 hours

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

 

No-show

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

Anytime. Charge 90 percent plus Taxes from base fare per Coupon.

 

Go Show

       

Others


- CHANGES PERMITTED TO THE SAME RBD OR HIGHER RBD ONLY. //DOWNGRADE NOT ALLOWED// NAME CHANGE IS NOT PERMITTED// NO CHANGE FEE FOR INFANT// CHANGES MINIMUM PAYMENT WILL BE ADMIN FEE  ON EACH CURRENCIES AMOUNT IN THE PREV TICKET
 

 
 

 

Singapore

Airlines: Lion Air (JT), Wings Air (IW)

 

Economy Promo U/O/R/X/V/T

Economy  Y/A/W/S/B/H/K

/L/M/N/Q

Business C/D/I/Z

 

Changes

       

Before STD

Anytime. Charge SGD 30.00 per-ticket. Fare diff applies

Anytime. Charge SGD 30.00. Fare diff applies

Fare difference

 

Noshow

Anytime. Charge SGD 30.00 per-ticket. Fare diff applies

Anytime. Charge SGD 30.00. Fare diff applies

Anytime. Charge SGD 30.00. Fare diff applies

 

Cancel/Refund

       

Before 4 hours

Anytime. Charge SGD 100.00 Per-ticket

Anytime. Charge SGD 100.00 Per-ticket

Anytime. Charge SGD 100.00 Per-ticket

 

Within 4 hours

Anytime. Only Airport tax

Anytime. Only Airport tax

Anytime. Only Airport tax

 

Others

- CHANGES PERMITTED TO THE SAME RBD OR HIGHER RBD ONLY. //DOWNGRADE NOT ALLOWED// NAME CHANGE IS NOT PERMITTED// NO CHANGE FEE FOR INFANT

 
 
 

 

Taiwan

Airlines: Batik Air (ID)

 

Economy Promo U/O/R/X/V/T

Economy  Y/A/W/S/B/H/

K/L/M/N/Q

Business C/D/I/Z

 

Changes

       

Before 4 hours

Anytime. Charge TWD 1500 per Ticket.  Fare diff applies

Anytime. Charge TWD 1500 per Ticket.  Fare diff applies

Only fare difference applies

 

Within 4 hours

Anytime. Charge TWD 3000 per Ticket.  Fare diff applies

Anytime. Charge TWD 3000 per Ticket.  Fare diff applies

Anytime. Charge TWD 3000 per Ticket.  Fare diff applies

 

Cancel/Refund

       

Before Departure

Charge TWD 3000 per Ticket

 

After Departure

Charge TWD 3000 per Ticket

 

No-show

PERMITTED AT A CHARGE OF TWD 3000 PER TICKET FOR RE-ISSUE. RE-ISSUANCE TO BE DONE WITHIN 72 HOURS AFTER DEPARTURE TIME

 

Others

- CHANGES PERMITTED TO THE SAME RBD OR HIGHER RBD ONLY. //DOWNGRADE NOT ALLOWED// NAME CHANGE IS NOT PERMITTED// NO CHANGE FEE FOR INFANT

 
 
 
 

 

 

Perhatian: Perjanjian pengangkutan dan layanan lain yang tersedia mengacu pada ketentuan yang dikeluarkan oleh pihak pengangkut.
Jika perjalanan Penumpang mencakup jarak yang jauh atau transit di negara yang bukan negara asal keberangkatan, maka Konvensi Warsawa akan berlaku, yang mengatur dan dalam kebanyakan kasus, membatasi tanggung jawab perusahaan pengangkut atas kematian atau cidera serta kehilangan atau kerusakan barang bagasi.
Harap perhatikan bahwa tiket ini diatur oleh berbagai syarat dan kondisi bawaan lainnya yang tertera di bawah ini, yang dinyatakan sebagai bagian dari dokumen ini.

 

2. CITILINK

REFUND FAQ

Berikut Point Penting mengenai Perhitungan Jika Penumpang Melakukan Pembatalan Tiket :

1. Pengembalian di atas 72 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit sebesar 75 persen dari tarif dasar.

2. Pengembalian di bawah 72 jam sampai dengan 48 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit sebesar 50 persen dari tarif dasar.

3. Pengembalian di bawah 48 jam sampai dengan 24 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit sebesar 40 persen dari tarif dasar.

4. Pengembalian di bawah 24 jam sampai dengan 12 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit 30 persen dari tarif dasar.

5. Pengembalian di bawah 12 jam sampai dengan 4 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit 20 persen dari tarif dasar.

6. Pengembalian di bawah 4 jam oleh penumpang sebelum jadwal keberangkatan mendapatkan pengembalian paling sedikit sebesar 10 persen dari tarif dasar dan/atau sesuai dengan kebijakan badan usaha angkutan udara niaga berjadwal.

3. GARUDA INDONESIA

Please note that refund will no longer be available if the ticket has been checked in (via the airport counter or online).

 

(Business) Class

Subclass (C,J)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 10% of the basic fare per pax.
    • For refund request submitted between 72 hours to 2 hours before departure, refund is subject to a cancellation fee 20% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 40% of the basic fare per pax.
    • For refund request submitted between departure to 90 days after departure, refund is subject to a cancellation fee 40% of the basic fare per pax.

Subclass (D,I)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 10% of the basic fare per pax.
    • For refund request submitted between 72 hours to 24 hours before departure, refund is subject to a cancellation fee 30% of the basic fare per pax.
    • For refund request submitted between 24 hours to 2 hours before departure, refund is subject to a cancellation fee 30% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 40% of the basic fare per pax.
    • For refund request submitted between departure to 30 days after departure, refund is subject to a cancellation fee 40% of the basic fare per pax.

(Economy) Class

Subclass (B,M)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 25% of the basic fare per pax.
    • For refund request submitted between 72 hours to 2 hours before departure, refund is subject to a cancellation fee 30% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 80% of the basic fare per pax.
    • For refund request submitted between departure to 30 days after departure, refund is subject to a cancellation fee 80% of the basic fare per pax.

Subclass (H,L)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 30% of the basic fare per pax.
    • For refund request submitted between 72 hours to 24 hours before departure, refund is subject to a cancellation fee 50% of the basic fare per pax.
    • For refund request submitted between 24 hours to 2 hours before departure, refund is subject to a cancellation fee 70% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 90% of the basic fare per pax.
    • For refund request submitted between departure to 7 days after departure, refund is subject to a cancellation fee 90% of the basic fare per pax.

Subclass (Y)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 10% of the basic fare per pax.
    • For refund request submitted between 72 hours to 2 hours before departure, refund is subject to a cancellation fee 20% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 40% of the basic fare per pax.
    • For refund request submitted between departure to 90 days after departure, refund is subject to a cancellation fee 40% of the basic fare per pax.

Subclass (K,N)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 25% of the basic fare per pax.
    • For refund request submitted between 72 hours to 24 hours before departure, refund is subject to a cancellation fee 40% of the basic fare per pax.
    • For refund request submitted between 24 hours to 2 hours before departure, refund is subject to a cancellation fee 50% of the basic fare per pax.
    • For refund request submitted less than 2 hours before departure, refund is subject to a cancellation fee 80% of the basic fare per pax.
    • For refund request submitted between 0 hours before departure to 30 days after departure, refund is subject to a cancellation fee 80% of the basic fare per pax.

Subclass (Q,S,T,V)

  • Adult, Child, Infant passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 25% of the basic fare per pax.
    • For refund request submitted between 72 hours to 24 hours before departure, refund is subject to a cancellation fee 50% of the basic fare per pax.
    • For refund request submitted between 24 hours to 2 hours before departure, refund is subject to a cancellation fee 70% of the basic fare per pax.
    • For refund request submitted between 2 hours before departure to 7 days after departure, refund is subject to a cancellation fee 90% of the basic fare per pax.

 

4. SRIWIJAYA AIR

All Ticket Subclasses

  • Adult and Child passengers
    • For refund request submitted more than 72 hours before departure, refund is subject to a cancellation fee 25% of the basic fare per pax.
    • For refund request submitted between 72 hours to 24 hours before departure, refund is subject to a cancellation fee 60% of the basic fare per pax.
    • For refund request submitted between 24 hours to 4 hours before departure, refund is subject to a cancellation fee 80% of the basic fare per pax.
    • For refund request submitted between 4 hours before departure to 90 days after departure, refund is subject to a cancellation fee 90% of the basic fare per pax.
  • Infant passenger
    • For refund request submitted before departure, refund is subject to a cancellation fee null 20000 per route per pax.

 

The refund fee and amount may change without prior notice due to changes in the airline’s policy.